Cosina – Terms and Conditions
Effective from 23 May 2025
Welcome to Cosina. These Terms and Conditions (“Terms”) govern your use of the Cosina platform, which enables you to order meals prepared by independent chefs and delivered by our logistics partner, Catcher. Please read them carefully.
By placing an order, you confirm that you have read, understood, and agreed to these Terms.
1. Who We Are
Cosina is a service operated by MKY Ventures Spain S.L., a company registered in Spain with fiscal address:
Avenida Diagonal, 442 - P. 3 PTA. 1, Barcelona
“Cosina”, “we”, “our”, or “us” refers to MKY Ventures Spain S.L., trading under the Cosina brand.
2. What We Offer
Cosina is a digital marketplace that connects customers with meals prepared by independent, self-employed chefs.
Some chefs cook from Cosina-provided kitchens; others may use their own certified facilities.
All deliveries are fulfilled by our logistics partner, Catcher. Cosina does not cook or deliver food directly—we act as a facilitator between chefs, customers, and couriers.
3. Accessing the Platform
Web App: You may browse and place orders without creating an account.
Mobile App: Browsing is open, but placing an order requires registration (signup).
By continuing to use our platform, you confirm you are at least 18 years of age or using the service under adult supervision.
4. Order Process and Payment
Orders can be placed via our web or mobile platform.
All prices include applicable VAT. Delivery fees may be shown separately.
Payments are processed by third-party payment providers and held by Cosina until distributed.
Chefs may request withdrawal of their earnings; payments are not issued automatically.
5. Refunds and Cancellations
Refunds are handled on a case-by-case basis:
If an error is made by the chef (e.g., incorrect or missing item), the chef is responsible.
If the issue is due to delivery (e.g., item damaged or delayed), the responsibility lies with Catcher.
In the case of force majeure or unresolvable issues, Cosina will issue the refund directly.
Once an order is confirmed, it may not be cancelled unless authorised by support.
6. Delivery Disclaimer
All deliveries are managed by Catcher, an independent third-party service.
By placing an order, you acknowledge that:
Cosina is not responsible for delays, damage, or delivery errors caused by Catcher.
Any claims related to delivery must be submitted to Cosina, who will assist and liaise with Catcher as needed.
7. Liability and Responsibility
Cosina is not liable for:
The preparation, quality, safety, or allergen content of any meals. These are the chef’s responsibility.
Delivery issues or incidents caused by Catcher or its riders.
Any indirect, incidental, or consequential losses resulting from your use of the platform.
Customers are encouraged to contact the chef before ordering for any dietary or allergy-related concerns.
8. Data and Privacy
Your personal data is processed in accordance with applicable Spanish and European data protection laws, including the General Data Protection Regulation (GDPR).
We will publish a full Privacy Policy shortly. By using Cosina, you consent to the collection and processing of your data as described in these Terms.
9. Modifications to Terms
We may update these Terms from time to time. All changes will be posted on our website and will take effect upon publication. Continued use of Cosina implies acceptance of any updates.
10. Governing Law
These Terms are governed by the laws of Spain. Any dispute shall be resolved exclusively by the courts of Barcelona, Spain.
11. Contact
For support, feedback, or legal matters, please contact:
📧 Email: head@cosina.es
🏢 Address: MKY Ventures Spain S.L., Avenida Diagonal, 442 - P. 3 PTA. 1, Barcelona, Spain